Ask the Experts

Creating a Culture of Risk Management in the IRS

The RIMS Strategic and Enterprise Risk Center presents: 2022 Melissa Reynard Director of ERM at the Internal Revenue Service

In November 2021, RIMS presented the Internal Revenue Service with the society’s 2021 ERM Global Award of Distinction. The IRS was honored for its progress in anticipating emerging risks, the steps it took to create a more risk-aware culture, and ultimately developing an ERM structure to enhance risk sharing and strategic decision-making.

The honor was well deserved, as so much needed to be accomplished and implemented against the backdrop of an extended government shutdown, sweeping tax reforms and significant operational disruptions within the IRS itself caused by the COVID-19 pandemic. The government agency’s ERM program assisted its resilience amidst mounting uncertainties and vulnerabilities.

To learn more about the ERM program, we met with Melissa Reynard, director of ERM at the IRS, who was on site to receive the award at the RIMS ERM Conference 2021. Reynard has served in the position since January 2020, and previously was a senior risk advisor in the IRS Office of the Chief Risk Officer, a role she assumed in 2014.

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Tom Stanton’s Interview of Nancy Potok, COO at the Census Bureau

Nancy Potok, PhD has been Deputy Director and Chief Operating Officer of the Census Bureau since August 2012. Before that she served as Deputy Undersecretary for Economic Affairs at the Department of Commerce where she was part of a small group that decided to implement risk management at the department and at Census in particular.