Thinking about our reputation: a tax administration case study – 2019

Partnership between the Communications and ERM teams in Canada Revenue Agency (CRA) and the development of a strategy for managing, mitigating and measuring reputational risk.

Speakers: Brian Philbin, Assistant Commissioner of the Audit, Evaluation, & Risk Branch & Chief Audit Executive, CRA; Maxime Guénette, Assistant Commissioner of the Public Affairs Branch & Chief Privacy Officer, CRA