Ask the Experts

Creating a Culture of Risk Management in the IRS

The RIMS Strategic and Enterprise Risk Center presents: 2022 Melissa Reynard Director of ERM at the Internal Revenue Service

In November 2021, RIMS presented the Internal Revenue Service with the society’s 2021 ERM Global Award of Distinction. The IRS was honored for its progress in anticipating emerging risks, the steps it took to create a more risk-aware culture, and ultimately developing an ERM structure to enhance risk sharing and strategic decision-making.

The honor was well deserved, as so much needed to be accomplished and implemented against the backdrop of an extended government shutdown, sweeping tax reforms and significant operational disruptions within the IRS itself caused by the COVID-19 pandemic. The government agency’s ERM program assisted its resilience amidst mounting uncertainties and vulnerabilities.

To learn more about the ERM program, we met with Melissa Reynard, director of ERM at the IRS, who was on site to receive the award at the RIMS ERM Conference 2021. Reynard has served in the position since January 2020, and previously was a senior risk advisor in the IRS Office of the Chief Risk Officer, a role she assumed in 2014.

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2021 Federal Risk Awareness Video

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Speaker:
Karen Weber, Department of Treasury

This video was presented at the Opening Reception for the 2021 ERM Summit, this session is available to AFERM Members and non-Members.

2020 ERM Summit Closing Remarks

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Speaker: Nicole Puri, Incoming AFERM President

Due to technical difficulties in playing this video the day of the Summit, this session is available to AFERM Members and non-Members.

Welcome & Overview – 2020

Speaker: Meredith Stein, Chair, 2020 ERM Summit Planning Committee
Moderator: Ken Fletcher, President, Association for Federal Enterprise Risk Management (AFERM)

Session Presentation

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This recording includes all morning sessions, including the Welcome & Overview.

Examining Risk through Gaming – 2019

While the tools in the ERM playbook are helpful in gathering information on risk and then prioritizing risk, often a more fruitful examination of cross-functional risk may be accomplished through gaming, experimentation, or scenario-based planning. These techniques involve examining/walking through a given scenario (or set of scenarios) with pertinent organizational stakeholders, employing various methodologies to frame the problem and provide as much (or as little) structure, as needed. The scenario may be supported by technology (gaming tools, Google maps with data overlays, etc.) however the keys to success is having a facilitation team, skilled in expert elicitation, guiding the discussion, capturing the interchanges, then analyzing the results to assess and prioritize potential outputs to better inform risk management.

Speakers: LCDR Lewis Motion, U.S. Coast Guard; Stewart Brown, Dunkirk Partners; Jessica Stewart, Johns Hopkins University Applied Physics Laboratory

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Moving the Conversation from Risk Management to Value Management – 2019

This session explored how risk management contributes to the ultimate goal of any organization: the delivery of maximum stakeholder value. Capturing the true value of ERM requires integration of results sought, resources allocated, and risks accepted and managed through a portfolio management process across the entire organization. Panelists shared their experiences, including challenges and end results.

Speakers: Tom Brandt, Chief Risk Officer, IRS; Ken Fletcher, President, AFERM

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