ERM Insights from the 737 Max Airliner Crisis — An ERM Case Study – 2022

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Alice Miller, International Development Finance Corporation (Retired)

After nearly 350 people were killed in two crashes, the Boeing 737 Max jets were grounded worldwide for 8 months, beginning in March 2019. The subsequent action unfortunately only came about after great tragedy. Were there early warning signs within Boeing and the FAA that could have helped avoid the devastating result? How did culture play a factor in allowing risks to manifest into a full-blown crisis? These are just a few of the questions that this case study will explore as we examine the crisis through the lens of enterprise risk management and seek to identify some valuable insights that can be gained for CROs and ERM professionals.